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Please try to: Despite other devices functioning well, an error may reside between the Echo group and your router that can be easily corrected with a restart.
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Please try these steps. If these smart home troubleshooting steps don’t work, try resetting your Alexa device and smart home devices. To learn more about Alexa’s Matter support and compatible devices, go to Alexa Smart Home Connectivity.
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Please try the following:
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If you’re setting up a device you’ll need a Wi-Fi connection, a device running the Alexa app, and an Alexa device. If you’re wanting to connect your phone to your Alexa device via Bluetooth, you’ll need Wi-Fi and the Alexa app to do the initial pairing, but after that you won’t. Next time you want…
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Your Echo device doesn’t complete set up. To fix setup issues with your Echo device:
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Your Echo device can’t pair to Bluetooth or your Bluetooth connection drops.
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Echo device can’t connect to Wi-Fi or has intermittent connectivity issues. Try the following steps to resolve Wi-Fi issues:
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Alexa Doesn’t Understand or Respond to Your Request Alexa doesn’t respond or says she can’t understand you. To fix issues with your Echo device not responding:
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Restart Your Alexa Enabled Device Restart your device to resolve most intermittent issues or if it is unresponsive.
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Deregister a Device You can deregister a device from your Amazon account if you no longer want to use it to purchase apps or in-app items. To deregister a device: