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Tag: Windows

  • Microsoft Windows – Authorization failed or was cancelled (Trace ID: mnWGzdew1To2wJcqwkpeAIulZ

    Verify Account Permissions

    • Supermetrics is not registered in your Microsoft Entra ID (formerly Azure AD). Ensure that your Microsoft work acount has the necessary permissions to allow third-party integrations like Supermetrics.
    • Admin consent is required to allow Supermetrics to access Microsoft Advertising data on behalf of your organization.
    • If you are not the account administrator, check with your IT team to confirm access rights.

    Clear Cache & Cookies

    • Open your browser settings and clear cache and cookies.
    • Restart your browser and try reconnecting your Microsoft Advertising account.

    You may also refer to the troubleshooting guidelines here:

    To connect with Microsoft Entra team, you may raise a support ticket on this link. Our support teams are happy to discuss your account in more detail via phone, chat or email to provide review assistance, please see our support page to reach out! 

  • Microsoft Windows – `this.shouldEnforce is not a function` error thrown from `bat.bing.com/bat.js`

    troubleshooting steps that may help:

    • Check for recent changes – If there were any updates to your website’s implementation of the script or related settings, reverting them may be worth testing.
    • Review browser settings – Ensure that browser security or extensions are not blocking or altering the script’s behavior.
    • Monitor error logs – If possible, provide more details on how the error is occurring (specific pages, user environments, or browser versions).
    • Check Console Errors – In the browser’s developer tools (F12 > Console), look for additional error messages that may provide more details.
    • Test Different Browsers – If the issue occurs only in certain browsers, there could be a compatibility issue.
    • Inspect Network Requests – In the developer tools Network tab, check if requests to bat.bing.com are failing or getting blocked.
    • Temporarily Disable Extensions – Some browser extensions or ad blockers may interfere with tracking scripts.