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Tag: luna controller

  • Amazon Luna Controller does not connect to Cloud Direct

    • Check that you’re using the latest software version.
    • If your router has both 2.4GHz and 5GHz bands, connect using the 5GHz band.
    • Close other applications that may be taking up your bandwidth.
    • Don’t use a VPN or Proxy while streaming, as they can cause connectivity issues such as high latency.
    • Restart your router and modem.
    • Reset your Luna Controller.

  • Amazon Luna controller audio Jack not working

    1. Press the “Home” button to turn on your Luna Controller.
    2. Open the Luna Controller app on your mobile device.
    3. If an update is available, the app starts the update process.

    Once updated or checked, unplug the headphones from the controller, then plug them back in making sure to securely insert the headphones into the controller’s 3.5 mm port.

  • Amazon Luna Controller error code 3:5:0:1 and 4:9:300003:3

    • Check that your network is up and running. Are other devices able to connect?
    • Check that you’re using the latest software version.
    • If your router has both 2.4GHz and 5GHz bands, connect using the 5GHz band.
    • Close other applications that may be taking up your bandwidth.
    • Don’t use a VPN or Proxy while streaming, as they can cause connectivity issues such as high latency.
    • Restart your router and modem.
    • Reset your Luna Controller.

  • Amazon Luna Wired Connection To Mac Not Working

    ake sure that you are connected to the same network.

    Pair your Luna Controller with Bluetooth to control game-play on compatible devices.

    Tip: For best results, connect your Luna Controller to your Amazon account using WiFi in order to use Cloud Direct technology.

    1. Make sure your compatible devices supports Bluetooth 5.0.
    2. Check that your controller has batteries, and then turn on the controller.
    3. Press and hold the Action  and B buttons until you see a blinking white light (about 3 seconds).
    4. Your controller is now discoverable by your compatible device with Bluetooth.

    Important: On some Android devices, the Home  and Microphone  buttons can function as Home and Search when connected with Bluetooth. Under the right circumstances, this can activate your device’s default voice assistant.

  • Amazon Connect iPhone Luna Controller to Luna on Fire TV Stick

    To set up a Luna Phone Controller:

    1. Go to the appstore on your mobile device and install the Luna Controller app.
    2. Sign into your Amazon account.
    3. Select Play With Phone Controller.

    The next time you’re ready to play, just follow these steps:

    1. Open the Luna app on a compatible device, such as a compatible Fire TV, PC, Mac or select Samsung smart TVs.
    2. Open the Luna Controller app on your mobile device.
    3. Select Launch under your virtual controller and wait for your controller to connect to Luna.
    4. Use the virtual controller to select the game you want to play and launch it.

    Guests can also download the Luna Controller app and join in on the gameplay.

  • Amazon Luna Controller wont reconnect to PC

    et your controller to its factory settings:

    1. Press and hold the Home  and Menu  buttons.
    2. Wait until the light ring around the Home button turns orange (about 6 seconds).

    If pairing your Amazon Luna Controller via Bluetooth doesn’t work, try these steps.

    • Make sure that you’re pairing with a compatible device.
    • Check that Bluetooth on your compatible device is on, and able to discover new devices.
    • Reset your Luna Controller and pair again.

    Please restart your PC. Make sure your device is up to date.

  • Amazon Wired headset not working with Luna Controller

    Go to Settings on your Fire TV. Select Display & Sounds, then Sound/Audio Settings > Check for options.

    I also recommend checking the Luna Controller for updates and checking that the 3.5mm jack is not dusty and that your headset it securely plugged in.

  • Amazon how to use wired headset with Luna controller/fire tv combo

    1. Restart the device.
    2. Make sure the device and app are up to date.

    Try cleaning Luna app:

    1. Go to Settings on your Fire TV.
    2. Select Applications.
    3. In Manage Installed Applications, select the app you are having trouble with.
    4. Select Clear Cache, and then Clear Data.

    Try to unpair your Luna controller and then pair it back again, you can get guidance in this link.

  • Amazon Luna Controller Can’t activate voice chat

    1. Turn on your Luna Controller by pressing the Home button.
    2. If the Luna app is currently open on your Android/iOS device, close and reopen the app.
    3. If a software update is available, a prompt will immediate appear indicating an update is available and to not turn off your controller.

    Once updated, try connecting your headset again, and then launch Fortnite again – once the game loads, press the Luna button to confirm if you have headset controls visible in the Luna menu.

    If there is no update, or the headset is still not working, launch Fortnite again and once the game is loaded, press the Luna button and then disconnect and reconnect your wired headphones – allow a few moments to see if the menu updates to show the headset controls.

    If the headset menu does appear, but does not work in-game, please adjust the in-game voice chat settings. For assistance with in-game settings for Fortnite, please visit Epic’s help page ‘How do I change the settings for voice chat in Fortnite‘.

  • Amazon Cannot install Luna PC drivers

    • Make sure to try and pair your controllers via the Luna Controller driver, following these steps.
    • Set up both your controllers on the Amazon Luna Controller app, following these steps.
    • If the issue persists, try resetting your remote/remotes (following these steps), and try paring them again.