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Tag: Amazon

  • Amazon Kindle reading app Reading insights is missing

    be sure your Kindle Reading App fis updated to the most recent version. Then, try these steps:

    1. Navigate to library 
    2. Long press the books that were finished during the time period and select “Mark as Read” 
    3. After manually marking the books as read, syncing the app should allow Reading Insights to have those books under “read” list. 
    4. Then, restart your Kindle devices and app and check to see if your Reading Insights have updated.

  • Amazon Send to Kindle Windows app stuck at “Just a moment while we verify your response”

    1. Clear the app cache and data.
    2. Make sure the Send to Kindle app is running the latest software.
    3. Check for Windows updates.
    4. If the issue persists, try installing the app on different computer to see if the issue is specific to your current PC.

  • Amazon Kindle app for Android not working

    bleshooting steps:

    • Clear app cache and data for the Kindle Reading app:
    1. From the device’s home screen, tap the Menu button on your device.
    2. Select Settings.
    3. Select Apps.
    4. Locate the app title from your list of apps.
    5. Select Storage.
    6. Select Clear Data and Cache.
    • Sign out of the app.
    • Uninstall the Kindle Reading app and reinstall latest Kindle App version from Play store.
    • Also make sure your android device it’s up to date.

  • Amazon Kindle reading Error downloading ebook checked out from public library

    1. Go to Manage Your Content https://amazon.com/mycontent and click Preferences.
    2. Click Change under Country Settings.
    3. Select or enter your address, and click Update.

    Ensure both the Kindle Paperwhite and Kindle reading App have no pending updates.

    Another way:

    1. Log into Amazon in the default browser on my phone.
    2. Go to the browser settings menu and selected “Desktop site.”
    3. Go back to Libby and sent the book to Kindle, which launched on browser.
    4. On the page that said “Read with Kindle ,” Again made sure the browser was set to “Desktop site.”
    5. After the page reloaded, click on the prompt to deliver the book, and I was able to proceed to get the book.

  • Amazon Kindle reading apps Missing books I purchased

    If the books aren’t listed in Manage Your Content and Devices on the website, while on that page, go to “Your Orders” and then “Digital Orders”. Look for the purchases there. If they’re not there, that’s not the Amazon account you used to buy them.

  • Amazon Back up Kindle App Library to icloud


    Your library is stored in your Amazon account, and can be downloaded to any compatible device over wifi. No need to store your books elsewhere.

  • Amazon Kindle reading apps Whispersync does NOT’sync’

    Sync automatically backs up and saves data from your Kindle devices and apps, including your reading position, notes, and highlights, to Amazon’s servers. Saved data syncs with all Kindle apps and devices linked to your account so you always have it readily available.

    Sync, formerly Whispersync, is already enabled by default on all Kindle devices and apps. Your device needs to be connected to the internet for Sync to work.

    If you would like to turn Sync off/on, use these steps.

    Turn off/on Sync on Kindle apps for iOS, Mac, Android, or PC.

    1. Open the Kindle app.
    2. Select More.
    3. Select Settings.
    4. Select Sync and confirm whether it’s off or on.

    Turn off/on Sync on Kindle E-readers.

    1. Select More.
    2. Select Settings.
    3. Select Device Options.
    4. Turn Sync off or on, and then confirm your choice.

    Turn off/on Sync on all Kindle apps and devices linked to your account.

    Note: This doesn’t impact the Kindle Scribe. To turn off Sync for Kindle Scribe, refer to the “Turn off/on Sync on Kindle E-readers” section.

    1. Go to Manage Your Content and Devices.
    2. Select the Preferences tab.
    3. Select Sync Settings.
    4. You’ll now see the option to turn this setting off or on.

    If you turn off this setting, usage data won’t automatically save to Amazon’s servers*. Some features are unavailable, including sharing your reading position across devices, and Export/Share for notes. Also, any notes, highlights, or bookmarks made while Sync is turned off, may be lost when turning this setting back on.

    *If you use Kindle Web Reader (read.amazon.com) after turning off Sync, all data generated while you use Kindle Web Reader will continue to save to Amazon’s servers but won’t sync to your other Kindle devices and apps.

  • Amazon Kindle Reading Streak Problems

    Please ensure that your devices are connected to the internet and restart your devices.

    Check for updates for your device and the Kindle Reading App and update if needed.

    Then try to sync your Kindle Reading App. Make sure that your mobile device is connected to the internet.

    1. Open the Kindle app.
    2. Select More from the navigation bar.
    3. Select Sync.

    The last date synced updates to today’s date and time, confirming the sync is complete.

  • Amazon Kindle reading apps – Book covers not showing

    • Restart your device.
    • Internet Connection: Make sure your device (phone, tablet, or computer) has a stable internet connection. 
    • Sync Kindle App: Sync your Kindle app to ensure your library is up to date. 
    • Update Kindle App: Check for and install the latest version of the Kindle app. 
    • Check Whispersync: Ensure Whispersync is enabled in your Kindle app settings. 
    • Go to Manage Your Content and Devices and deliver the book to your preferred device.
    • Ensure the Kindle app is registered to the correct Amazon account, as books may have been purchased from a different account.
    • Uninstall and Reinstall App.

  • Amazon Kindle Unlimited selection shows Audible available but does not show in Audible

    • If you are not on the latest version of the Amazon Music app, please download the updated Amazon Music app.
    • The only audiobook you can listen to with the Amazon Music app is the Audible audiobook you select with Amazon Music Unlimited. Other Audible audiobooks you’ve purchased are only available in the Audible app or on the Audible site.

    1. Visit the Audible Help Center website: https://help.audible.com/
    2. Contact Audible Support directly: https://www.audible.com/contactus