Tag: Amazon

Please try uninstalling then reinstalling the app to see if that helps.

To clarify:

• Are you getting this error when trying to access certain content?
• What device (PC or a Mac) and what browser are you using (for example, Chrome, Firefox, etc.)?
• Is the error happening at read.amazon.com?
• Or, is this happening when attempting to sign into a KDP account?

Here are some suggestions:

• First, sign out of your account.
• Then, “Clear browsing data” on your device.
• Next, close all of your open browsers.
• Shut down your device briefly.
• After restarting the device and opening up a new tab, sign back into your account.

If the above troubleshooting steps don’t resolve the issue, reset your Internet router by unplugging it from the power source for at least 30 seconds. Also, ensure that your device is running the latest updates.

As a workaround, try accessing your account from a different browser.

Here some troubleshooting steps for you to try:

1. Check is your device software up to date.
2. Restart your device.
3. Check for sufficient storage.
4. Uninstall and reinstall the Kindle app again for the latest app version.

To return an eligible Kindle book:

1. Go to https://www.amazon.com/digitalorders and sign in with the same Amazon account information you used to purchase your content.
2. From the Digital Orders tab, select the Return for Refund button next to the title you want to return. 
3. In the pop-up window, choose the reason for return, then select Return for Refund.

If you do not see the Return for refund option, it might have already passed seven days from the date of purchase.

Tip: You can prevent accidental purchases by setting parental controls on your Fire Tablet or Kindle e-reader. With parental controls, you can restrict access to the Kindle Store, Amazon Appstore, and more.

If you cancel a Kindle Unlimited membership that was pre-paid (a gift or bundle), you will not receive a partial refund for unused months.

1. Go to Manage your Kindle Unlimited Membership and sign into your Amazon account.
2. Under Manage Membership, select Cancel Kindle Unlimited Membership.
3. Select Cancel Membership. Your membership remains active until the next billing date. After the billing date passes, you lose access to content that you have checked out.

Sample of existing posts:

Loan kindle books

Sharing books

Sharing Kindle and Audible books

Sharing books to another Kindle user

lending titles?

Download it again through the links

Setup and Registration

• Install or Update the Kindle for PC App on Your Computer
• Install or Update the Kindle App on Android
• Install or Update the Kindle App on iOS

This is from a feature called Popular Highlights, and you can disable this with these steps:

1. Open a book in your Kindle Reading App.
2. Tap the top of the screen to open the surrounding menus.
3. Select the Aa icon.
4. Select “More” then swipe down and toggle the switch to the right of “Popular Highlights“.

Kindle and Audible books using Whispersync for Voice, follow these steps:

1. Enable Whispersync: Go to Manage Your Content and Devices in your Amazon account and make sure Whispersync for Voice is turned on.
2. Update Your App: Ensure your Kindle app or device has the latest update.
3. Open the Book: Start the eBook on your Kindle. You should see an option for Audible Narration at the top, which allows switching between reading and listening. Download the audiobook if needed.
4. Sync Reading and Listening: Begin reading, and if Whispersync is active, it will automatically sync your position between the text and the audiobook.
5. Troubleshoot Issues: If the two versions don’t sync, log out of both Kindle and Audible apps, restart your device, and log back in. Also, confirm the book supports Whispersync, as not all titles do.

Books that have a matching audiobook will feature a headphones icon in the upper right corner of the book on the Kindle App. Then:

1. Open your eBook.
2. Tap on the screen to reveal a tray at the bottom of the screen that will say “Audible Narration”.
3. Tap on this section to begin downloading the audio version.