Tag: Amazon

Options:

1. Set up an Amazon Household with the other person. They can then share books from their account to yours so that you can continue to access them. You will need to agree to share payment methods, and only two accounts can be linked. See https://amazon.com/help/familylibrary
2. Take over the existing account. This would only work if the other person does not have digital content and order history and such that they want to keep.
3. Start over with your new account, giving up access to your previous books.

To clarify, was this an Amazon Kids+ app, or one that was shared/approved to download? If this was an app that you had approved them to download or one that you shared, try removing the content from the Parent Dashboard, so that your child would have to request to download it again:

1. Go to the Amazon Parent Dashboard.
2. To the right of your child’s name select Settings.
3. Select Add content.
4. Find the specific app then toggle the switch next to it OFF.

Refresh your child’s profile and see if the app is now gone.

Try a hard restart by pressing and holding the Power button for 40 seconds, and once it reboots, check for software updates by going to “Settings > Device Options”.

In the meantime:

1. Sign out of the app
2. Uninstall Kindle App
3. Restart the device
4. Re-download the Kindle app from the Google PLaystore and sign in.
5. Make sure you’re using the latest Android Version and attempt to download and open a book.

Something you’ll want to do is setup Parental Controls:

1. Swipe down twice from the top of the screen to show Quick Settings.
2. Tap the Settings icon.
3. Tap Parental Controls.
4. Toggle the switch to On.
5. Enter and confirm your password. Make sure that you record your password.

Note: Your parental controls password is different from your lock screen password.

You can also block access to content on the device (for example, “Apps and Games,” “Books,” and “Music”) by going to Amazon Content and Apps menu under Parental Controls and selecting the button next to each category to say Blocked.

Please try the following:

Your device must be connected to the internet.

1. From the lock screen on your Fire tablet, enter the wrong password or PIN five times.
2. Choose Reset Your PIN from the on-screen notification.
3. Enter your Amazon account password, then tap Continue.
4. Enter a new PIN or Password, then tap Finish.

Please check here for more information.

Please try these steps to restart your device.

1. Hold the power button down for 40 seconds or until your device shuts off. If a pop-up appears with the option to restart, keep holding down the power button until it shuts off.
2. After your device is powered off, press the power button for two seconds to turn it back on.

Let us know if this helps!