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Tag: Amazon

  • Amazon Alexa – Music pausing 5 seconds after song starts when played on a speaker group

    Please try to:

    1. Unplug your modem and router for 30 seconds.
    2. Unplug your Echo devices.
    3. Plug the modem and router back in.
    4. Once the Wi-Fi is restored, plug your Echo devices back in.

    Despite other devices functioning well, an error may reside between the Echo group and your router that can be easily corrected with a restart.

  • Amazon – Alexa now turning 1 light off & on randomly but hunches already set to OFF??


    Please try these steps.

    • Check that your smart home device is on. If your device is battery operated, try inserting new batteries.
    • Make sure your Alexa device and the Alexa app have the latest software version.
    • If your smart home device uses a skill, try controlling your device with the manufacturer’s app.
    • If you can control your device with the manufacturer’s app, but not with Alexa, remove and then add the skill again in the Alexa app.
    • Otherwise, check your internet connection in the manufacturer’s app. If neither steps work, try resetting your Alexa device and smart home device.
    • If your device is next to your router, it may not work. Move your Alexa device at least 6 ft (2 m) away from your router.
    •  Matter Wi-Fi devices must connect on the same 2.4 GHz Wi-Fi network as your compatible matter controller (such as a compatible Echo device).
    •  For Matter devices, make sure it’s within 30 ft (9 m) of your compatible Matter controller.
    • If your device has a Zigbee logo , make sure it’s within 30 ft (9 m) of your hub or another connected Zigbee smart home device.
    • If your device has a Bluetooth logo , make sure it’s within 30 ft (9 m) of your compatible Echo device.
    • If your connected home security system doesn’t arm in a routine:
    • Make sure that no monitored doors or windows are open.
    • Check that the system isn’t already in an armed mode.
    • Make sure that your smart home device is compatible with Alexa. Devices that have a “Works with Alexa” badge are certified to work with Alexa.

    If these smart home troubleshooting steps don’t work, try resetting your Alexa device and smart home devices. To learn more about Alexa’s Matter support and compatible devices, go to Alexa Smart Home Connectivity.

  • Amazon Alexa – Delete old devices


    Please try the following:

    • Try removing the devices from the account using your account MYCD page ( www.amazon.com/mycd ) from the devices tab.
    • Go to “devices” tab and check the devices that are registered to the account.
    • Check the available options against each device and select “deregister” option for the device to remove it from account.
    • Once done, try refreshing Alexa app and check the status of device. If the status is not changed, try uninstalling the Alexa app and installing again.

  • Amazon – How to connect Alexa device to phone without app?

    If you’re setting up a device you’ll need a Wi-Fi connection, a device running the Alexa app, and an Alexa device.

    1. Plug in your device.
    2. Open the Alexa app .
    3. Select Devices .
    4. Select , then select Add Device.
    5. Select Amazon Echo.
    6. Select Echo, Echo Dot, Echo Pop and more. Follow the instructions to set up your device.

    If you’re wanting to connect your phone to your Alexa device via Bluetooth, you’ll need Wi-Fi and the Alexa app to do the initial pairing, but after that you won’t.

    1. Put your Bluetooth device in pairing mode.
    2. Open the Alexa app .
    3. Select Devices .
    4. Select your device.
    5. Select Device Settings .
    6. Select Bluetooth Devices, and then Pair A New Device.

    Next time you want to connect, enable Bluetooth on your phone or Bluetooth speaker and say, “Pair Bluetooth.” Once the initial pairing is complete, certain Bluetooth devices may automatically reconnect to your Echo when in range.

  • Amazon – Set Up Doesn’t Work on Your Echo Device

    Your Echo device doesn’t complete set up.

    To fix setup issues with your Echo device:

    • Check that your device is connected to Wi-Fi.
    • Check that you have the latest version of the Alexa app.
    • Restart your Echo device.
    • Reset your Echo device.

  • Amazon Echo Device Is Having Wi-Fi Issues

    Echo device can’t connect to Wi-Fi or has intermittent connectivity issues.

    Try the following steps to resolve Wi-Fi issues:

    • Make sure that your Echo device is within range of your wireless router and has a good connection.
    • Check that your Echo device is away from any devices that cause interference (such as microwaves, baby monitors, or other electronic devices).
    • Make sure that you have the correct Wi-Fi password. If your Wi-Fi password recently changed, update your Echo device’s Wi-Fi settings.
    • If you have several devices connected to your Wi-Fi network, try removing some of them to reduce congestion.
    • If you have a dual-band router: The network name (or SSID) is different for both the 2.4 GHz and 5 GHz band. If using a 2.4 GHz network, channels 1, 6, and 11 are the best channels to use with your Echo device.
    • Connect your Echo device to the 5 GHz band of your router (if available).
    • Restart your Echo device and your Internet router and/or modem.

  • Cancel Amazon Music Unlimited Subscription

    1. Go to Your Amazon Music Settings.
    2. Go to the Amazon Music Unlimited section.
    3. Select the Cancel option in your Subscription Renewal details.
    4. Confirm the cancellation.

  • Amazon – How to reset my Fire Tablet 7 Kids to original settings

    A factory reset of your device will remove all downloaded content, including in-app purchases and returns the device to its original factory settings.

    1. If needed, safely eject expandable storage.
    2. Swipe down twice from the top of the screen to show Quick Settings.
    3. Tap the Settings icon.
    4. Tap Device Options, and then tap Reset to Factory Defaults.
    5. Note: If you can’t access Settings or your device is freezing, launch Recovery Mode. Power off your device, then press and hold the power and volume down buttons simultaneously.
    6. For more help, go to Factory Reset Your Fire Tablet from Recovery Mode.

    Upon completion of a factory reset, your device is deregistered from your Amazon account. To use the device, register it again.

  • Amazon – Fire tablet how to shut off automatic app updates

    To turn off automatic app updates:

    1. Open the Appstore on your device.
    2. Tap the three line icon in the top left to open the side menu.
    3. Select the Settings option.
    4. Tap Automatic Updates and un-check the option.

  • Amazon – Fire tablet Stop Alexa on Fire tablet showing conversation

    To stop Alexa from showing conversations on a Fire tablet, you can turn off communications for the device or switch to Show Mode:

    • Turn off communications
    • Open the Alexa app, select Devices, then Echo & Alexa, choose your device, select Communications, and turn off Communications 
    • Switch to Show Mode
    • Swipe down from the top of the home screen, tap the Show Mode toggle, or say “Alexa, switch to Show Mode” To disable Show Mode, swipe down from the top of the screen and toggle the switch to “off”, or say “Alexa, exit Show Mode”