Tag: alexa

Please try to:

1. Unplug your modem and router for 30 seconds.
2. Unplug your Echo devices.
3. Plug the modem and router back in.
4. Once the Wi-Fi is restored, plug your Echo devices back in.

Despite other devices functioning well, an error may reside between the Echo group and your router that can be easily corrected with a restart.

Please try these steps.

• Check that your smart home device is on. If your device is battery operated, try inserting new batteries.
• Make sure your Alexa device and the Alexa app have the latest software version.
• If your smart home device uses a skill, try controlling your device with the manufacturer’s app.
• If you can control your device with the manufacturer’s app, but not with Alexa, remove and then add the skill again in the Alexa app.
• Otherwise, check your internet connection in the manufacturer’s app. If neither steps work, try resetting your Alexa device and smart home device.
• If your device is next to your router, it may not work. Move your Alexa device at least 6 ft (2 m) away from your router.
•  Matter Wi-Fi devices must connect on the same 2.4 GHz Wi-Fi network as your compatible matter controller (such as a compatible Echo device).
•  For Matter devices, make sure it’s within 30 ft (9 m) of your compatible Matter controller.
• If your device has a Zigbee logo , make sure it’s within 30 ft (9 m) of your hub or another connected Zigbee smart home device.
• If your device has a Bluetooth logo , make sure it’s within 30 ft (9 m) of your compatible Echo device.
• If your connected home security system doesn’t arm in a routine:
• Make sure that no monitored doors or windows are open.
• Check that the system isn’t already in an armed mode.
• Make sure that your smart home device is compatible with Alexa. Devices that have a “Works with Alexa” badge are certified to work with Alexa.

If these smart home troubleshooting steps don’t work, try resetting your Alexa device and smart home devices. To learn more about Alexa’s Matter support and compatible devices, go to Alexa Smart Home Connectivity.

Please try the following:

• Try removing the devices from the account using your account MYCD page ( www.amazon.com/mycd ) from the devices tab.
• Go to “devices” tab and check the devices that are registered to the account.
• Check the available options against each device and select “deregister” option for the device to remove it from account.
• Once done, try refreshing Alexa app and check the status of device. If the status is not changed, try uninstalling the Alexa app and installing again.

If you’re setting up a device you’ll need a Wi-Fi connection, a device running the Alexa app, and an Alexa device.

1. Plug in your device.
2. Open the Alexa app .
3. Select Devices .
4. Select , then select Add Device.
5. Select Amazon Echo.
6. Select Echo, Echo Dot, Echo Pop and more. Follow the instructions to set up your device.

If you’re wanting to connect your phone to your Alexa device via Bluetooth, you’ll need Wi-Fi and the Alexa app to do the initial pairing, but after that you won’t.

1. Put your Bluetooth device in pairing mode.
2. Open the Alexa app .
3. Select Devices .
4. Select your device.
5. Select Device Settings .
6. Select Bluetooth Devices, and then Pair A New Device.

Next time you want to connect, enable Bluetooth on your phone or Bluetooth speaker and say, “Pair Bluetooth.” Once the initial pairing is complete, certain Bluetooth devices may automatically reconnect to your Echo when in range.