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  • Amazon Kindle reading apps Whispersync does NOT’sync’

    Sync automatically backs up and saves data from your Kindle devices and apps, including your reading position, notes, and highlights, to Amazon’s servers. Saved data syncs with all Kindle apps and devices linked to your account so you always have it readily available.

    Sync, formerly Whispersync, is already enabled by default on all Kindle devices and apps. Your device needs to be connected to the internet for Sync to work.

    If you would like to turn Sync off/on, use these steps.

    Turn off/on Sync on Kindle apps for iOS, Mac, Android, or PC.

    1. Open the Kindle app.
    2. Select More.
    3. Select Settings.
    4. Select Sync and confirm whether it’s off or on.

    Turn off/on Sync on Kindle E-readers.

    1. Select More.
    2. Select Settings.
    3. Select Device Options.
    4. Turn Sync off or on, and then confirm your choice.

    Turn off/on Sync on all Kindle apps and devices linked to your account.

    Note: This doesn’t impact the Kindle Scribe. To turn off Sync for Kindle Scribe, refer to the “Turn off/on Sync on Kindle E-readers” section.

    1. Go to Manage Your Content and Devices.
    2. Select the Preferences tab.
    3. Select Sync Settings.
    4. You’ll now see the option to turn this setting off or on.

    If you turn off this setting, usage data won’t automatically save to Amazon’s servers*. Some features are unavailable, including sharing your reading position across devices, and Export/Share for notes. Also, any notes, highlights, or bookmarks made while Sync is turned off, may be lost when turning this setting back on.

    *If you use Kindle Web Reader (read.amazon.com) after turning off Sync, all data generated while you use Kindle Web Reader will continue to save to Amazon’s servers but won’t sync to your other Kindle devices and apps.

  • Amazon Kindle Reading Streak Problems

    Please ensure that your devices are connected to the internet and restart your devices.

    Check for updates for your device and the Kindle Reading App and update if needed.

    Then try to sync your Kindle Reading App. Make sure that your mobile device is connected to the internet.

    1. Open the Kindle app.
    2. Select More from the navigation bar.
    3. Select Sync.

    The last date synced updates to today’s date and time, confirming the sync is complete.

  • Amazon Kindle reading apps – Book covers not showing

    • Restart your device.
    • Internet Connection: Make sure your device (phone, tablet, or computer) has a stable internet connection. 
    • Sync Kindle App: Sync your Kindle app to ensure your library is up to date. 
    • Update Kindle App: Check for and install the latest version of the Kindle app. 
    • Check Whispersync: Ensure Whispersync is enabled in your Kindle app settings. 
    • Go to Manage Your Content and Devices and deliver the book to your preferred device.
    • Ensure the Kindle app is registered to the correct Amazon account, as books may have been purchased from a different account.
    • Uninstall and Reinstall App.

  • Amazon Kindle Unlimited selection shows Audible available but does not show in Audible

    • If you are not on the latest version of the Amazon Music app, please download the updated Amazon Music app.
    • The only audiobook you can listen to with the Amazon Music app is the Audible audiobook you select with Amazon Music Unlimited. Other Audible audiobooks you’ve purchased are only available in the Audible app or on the Audible site.

    1. Visit the Audible Help Center website: https://help.audible.com/
    2. Contact Audible Support directly: https://www.audible.com/contactus

  • Amazon Kindle reading app – Delete books from Home Screen

    1. Open the Kindle app .
    2. Select and hold the book cover.
    3. Select the Menu icon (three dots), and then Remove Download.
    • To return a Kindle Unlimited book, select Return to Kindle Unlimited. Returning a book removes it from your library.
    • To return a Prime Reading book, select Return. Returning a book removes it from your library. If you wish to permanently keep a copy of the book, you can purchase it.

    Or you can remove from device with these steps:

    1. Log in to the account you used to purchase your book.
    2. On the Content tab of the Manage Your Content and Devices, select Books from the drop down.
    3. Select Deliver or Remove from Device, and you’ll find a list of all your devices registered to that account.
    4. Choose your preferred device or devices, and then Make Changes.

  • Amazon Kindle reading apps Can’t use list view in collections


    You can show the contents of the collections in list form but there is not now, nor ever was, a way to list the collections themselves as a list, only as a grid. Each collections shows as a box with up to 4 books showing and the name of the collection below it. There are 16 collections per screen.

  • Amazon Kindle reading apps purchased book is not showing

    • Make sure that your mobile device or computer is connected to the internet.
    • Update your Kindle app.
    • Make sure that your device meets the minimum requirements.
    • Confirm that your purchase successfully completed and that there are no issues with your payment method by checking Your Orders.
    • Deliver the book to your preferred device using Manage Your Content and Devices.
    • Make sure that your app is registered to the correct Amazon account. If you have multiple accounts, your book may have been purchased from a different account.
    • Deregister and register the app again.

  • Amazon Luna Controller does not connect to Cloud Direct

    • Check that you’re using the latest software version.
    • If your router has both 2.4GHz and 5GHz bands, connect using the 5GHz band.
    • Close other applications that may be taking up your bandwidth.
    • Don’t use a VPN or Proxy while streaming, as they can cause connectivity issues such as high latency.
    • Restart your router and modem.
    • Reset your Luna Controller.

  • Amazon Luna controller audio Jack not working

    1. Press the “Home” button to turn on your Luna Controller.
    2. Open the Luna Controller app on your mobile device.
    3. If an update is available, the app starts the update process.

    Once updated or checked, unplug the headphones from the controller, then plug them back in making sure to securely insert the headphones into the controller’s 3.5 mm port.

  • Amazon Luna Controller error code 3:5:0:1 and 4:9:300003:3

    • Check that your network is up and running. Are other devices able to connect?
    • Check that you’re using the latest software version.
    • If your router has both 2.4GHz and 5GHz bands, connect using the 5GHz band.
    • Close other applications that may be taking up your bandwidth.
    • Don’t use a VPN or Proxy while streaming, as they can cause connectivity issues such as high latency.
    • Restart your router and modem.
    • Reset your Luna Controller.