Category: How to

Amazon website

Content & Devices under the Account & Lists menu

Devices

Kindle

find it and click on it and you’ll see the email for that device

or

Amazon website

Content & Devices under the Account & Lists menu

Preferences

Personal Document Settings

and you’ll see both the emails for your devices and the emails you’ve authorized to send Docs to your account/devices/apps

There are several reasons why your Kindle PC app may not be recognizing your internet connection:

1. Network Issues: It’s possible that there is an issue with your network that is preventing the Kindle app from connecting to the internet. Make sure that your computer is connected to your network and that you have a stable internet connection.
2. Firewall Settings: Your firewall settings may be blocking the Kindle app from accessing the internet. Check your firewall settings and make sure that the Kindle app is allowed to access the internet.
3. Outdated App: An outdated version of the Kindle PC app may also cause connectivity issues. Make sure that you have the latest version of the app installed on your computer.
4. Corrupt App Data: If the app’s data has become corrupt, it may cause connectivity issues. Try clearing the app’s data or reinstalling the app to fix the issue.
5. Amazon Server Issues: It’s also possible that there is an issue with Amazon’s servers, which can cause connectivity issues with the Kindle app. In this case, you may need to wait for Amazon to resolve the issue.

To clarify, when you removed your browser history, did you also clear the browser cache? If not, please try doing that as well. Additionally, you can try the steps outlined below.

1. Open the Kindle Cloud Reader App in your Chrome browser.
2. Click on the three dots menu, on the top-right corner of the app.
3. Click on Sign Out.

Here are a few things for you to try:

• Make sure that your iPhone Kindle Reading app is registered with the correct Amazon account.
• Verify that your Kindle Reading app is up-to-date.
• Ensure that Whispersync is enabled on your account and on each app, under settings.
• Restart your device.

You can manually send the ebook to your iPhone.

1. Open Manage Your Content and Devices.
2. Under Content, select Books.
3. Find your book and on the right select “Deliver or Remove from Device“

Please try uninstalling then reinstalling the app to see if that helps.

To clarify:

• Are you getting this error when trying to access certain content?
• What device (PC or a Mac) and what browser are you using (for example, Chrome, Firefox, etc.)?
• Is the error happening at read.amazon.com?
• Or, is this happening when attempting to sign into a KDP account?

Here are some suggestions:

• First, sign out of your account.
• Then, “Clear browsing data” on your device.
• Next, close all of your open browsers.
• Shut down your device briefly.
• After restarting the device and opening up a new tab, sign back into your account.

If the above troubleshooting steps don’t resolve the issue, reset your Internet router by unplugging it from the power source for at least 30 seconds. Also, ensure that your device is running the latest updates.

As a workaround, try accessing your account from a different browser.

Here some troubleshooting steps for you to try:

1. Check is your device software up to date.
2. Restart your device.
3. Check for sufficient storage.
4. Uninstall and reinstall the Kindle app again for the latest app version.

To return an eligible Kindle book:

1. Go to https://www.amazon.com/digitalorders and sign in with the same Amazon account information you used to purchase your content.
2. From the Digital Orders tab, select the Return for Refund button next to the title you want to return. 
3. In the pop-up window, choose the reason for return, then select Return for Refund.

If you do not see the Return for refund option, it might have already passed seven days from the date of purchase.

Tip: You can prevent accidental purchases by setting parental controls on your Fire Tablet or Kindle e-reader. With parental controls, you can restrict access to the Kindle Store, Amazon Appstore, and more.

If you cancel a Kindle Unlimited membership that was pre-paid (a gift or bundle), you will not receive a partial refund for unused months.

1. Go to Manage your Kindle Unlimited Membership and sign into your Amazon account.
2. Under Manage Membership, select Cancel Kindle Unlimited Membership.
3. Select Cancel Membership. Your membership remains active until the next billing date. After the billing date passes, you lose access to content that you have checked out.

Sample of existing posts:

Loan kindle books

Sharing books

Sharing Kindle and Audible books

Sharing books to another Kindle user

lending titles?