Category: How to

A factory reset of your device will remove all downloaded content, including in-app purchases and returns the device to its original factory settings.

1. If needed, safely eject expandable storage.
2. Swipe down twice from the top of the screen to show Quick Settings.
3. Tap the Settings icon.
4. Tap Device Options, and then tap Reset to Factory Defaults.
5. Note: If you can’t access Settings or your device is freezing, launch Recovery Mode. Power off your device, then press and hold the power and volume down buttons simultaneously.
6. For more help, go to Factory Reset Your Fire Tablet from Recovery Mode.

Upon completion of a factory reset, your device is deregistered from your Amazon account. To use the device, register it again.

To turn off automatic app updates:

1. Open the Appstore on your device.
2. Tap the three line icon in the top left to open the side menu.
3. Select the Settings option.
4. Tap Automatic Updates and un-check the option.

To stop Alexa from showing conversations on a Fire tablet, you can turn off communications for the device or switch to Show Mode:

• Turn off communications
• Open the Alexa app, select Devices, then Echo & Alexa, choose your device, select Communications, and turn off Communications 

• Switch to Show Mode
• Swipe down from the top of the home screen, tap the Show Mode toggle, or say “Alexa, switch to Show Mode” To disable Show Mode, swipe down from the top of the screen and toggle the switch to “off”, or say “Alexa, exit Show Mode” 

Options:

1. Set up an Amazon Household with the other person. They can then share books from their account to yours so that you can continue to access them. You will need to agree to share payment methods, and only two accounts can be linked. See https://amazon.com/help/familylibrary
2. Take over the existing account. This would only work if the other person does not have digital content and order history and such that they want to keep.
3. Start over with your new account, giving up access to your previous books.

To clarify, was this an Amazon Kids+ app, or one that was shared/approved to download? If this was an app that you had approved them to download or one that you shared, try removing the content from the Parent Dashboard, so that your child would have to request to download it again:

1. Go to the Amazon Parent Dashboard.
2. To the right of your child’s name select Settings.
3. Select Add content.
4. Find the specific app then toggle the switch next to it OFF.

Refresh your child’s profile and see if the app is now gone.

Try a hard restart by pressing and holding the Power button for 40 seconds, and once it reboots, check for software updates by going to “Settings > Device Options”.

In the meantime:

1. Sign out of the app
2. Uninstall Kindle App
3. Restart the device
4. Re-download the Kindle app from the Google PLaystore and sign in.
5. Make sure you’re using the latest Android Version and attempt to download and open a book.