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Category: How to

  • Amazon- Echo Device Is Having Bluetooth Issues

    Your Echo device can’t pair to Bluetooth or your Bluetooth connection drops.

    • Make sure that your Bluetooth device uses a supported Bluetooth profile. Alexa supports:
      • Advanced Audio Distribution Profile (A2DP SNK)
      • Audio/Video Remote Control Profile
    • Move your Bluetooth and Echo devices away from sources of possible interference (such as microwaves, baby monitors, and other wireless devices).
    • Make sure that your Bluetooth device is fully charged and close to your Echo device when pairing.
    • If you’ve previously paired your Bluetooth device, remove your paired Bluetooth device from Alexa. Then try pairing it again.

  • Amazon Echo Device Is Having Wi-Fi Issues

    Echo device can’t connect to Wi-Fi or has intermittent connectivity issues.

    Try the following steps to resolve Wi-Fi issues:

    • Make sure that your Echo device is within range of your wireless router and has a good connection.
    • Check that your Echo device is away from any devices that cause interference (such as microwaves, baby monitors, or other electronic devices).
    • Make sure that you have the correct Wi-Fi password. If your Wi-Fi password recently changed, update your Echo device’s Wi-Fi settings.
    • If you have several devices connected to your Wi-Fi network, try removing some of them to reduce congestion.
    • If you have a dual-band router: The network name (or SSID) is different for both the 2.4 GHz and 5 GHz band. If using a 2.4 GHz network, channels 1, 6, and 11 are the best channels to use with your Echo device.
    • Connect your Echo device to the 5 GHz band of your router (if available).
    • Restart your Echo device and your Internet router and/or modem.

  • Amazon Alexa not responding

    Alexa Doesn’t Understand or Respond to Your Request

    Alexa doesn’t respond or says she can’t understand you.

    To fix issues with your Echo device not responding:

    • Make sure you’re using the power adapter that was included with your device.
    • Make sure you have an active internet connection.
    • Check that your device isn’t muted. The light indicator is red when your device is muted.
    • For devices without a screen: press the Action button to see if your Echo device responds.
    • To make sure that Alexa hears you, move your device away from walls, other speakers, or background noise.
    • Speak naturally and clearly.
    • Rephrase your question or make it more specific. For example, there are many cities around the world called “Paris.” If you want to know the weather in Paris, France, say, “What’s the weather like in Paris, France?”
    • Try saying, “Did you hear me?”
    • Unplug your device and then plug it back in.

  • Amazon Alexa restart device

    Restart Your Alexa Enabled Device

    Restart your device to resolve most intermittent issues or if it is unresponsive.

    • To restart your device:Unplug your device or the power adapter from the power outlet. Then plug it back in.
    • For devices with removable batteries, remove and reinsert the batteries to restart the device.

  • Amazon Alexa deregister device

    Deregister a Device

    You can deregister a device from your Amazon account if you no longer want to use it to purchase apps or in-app items.

    To deregister a device:

    1. From the Amazon website, go to Manage Your Content and Devices.
    2. Login with your Amazon account credentials.
    3. Click Devices.
    4. Click the Actions button, and then click Deregister. Your Device will be deregistered from your Amazon account. This will remove all content from the device and many features will not work. Items you purchased from an Amazon store will remain available in the Cloud and can be downloaded again. After deregistering, you can register your Device to another Amazon account.

  • Amazon Music – where do I access DJ Mode

    This feature is only available with an Amazon Music Unlimited subscription, so make sure you have this, then you’ll be able to find DJ mode in the Amazon Music app, or by asking Alexa to play music in DJ mode.

    You can find more about this here.

  • Amazon Music – No Savepoints for Playlists?

    Please make sure the app has the necessary permissions on you smartphone: Settings> Apps> Amazon Music>Storage.

    1. Check again your plan, Amazon Music Free provides free includes ads. Go to Your Amazon Music Settings.
    2. Open the app store you used to install the app on your device.
    3. Search for the app, and open the app’s detail page.
    4. If an update is available, an Update option displays.

  • Amazon music – Purchase albums not showing in library

    1. Open the Amazon Music app menu, and tap Settings.
    2. Tap Refresh My Music.

  • Amazon – Cannot download purchased music

    Please try the following:

    • Check for updates if any available for your device and update.
    • Update Amazon Music app to the latest version.
    • Check if the song is queued.
    • If the purchased song is showing as downloaded on the Amazon Music app on your device, try deleting the download first. To remove downloaded music on Amazon Music, go to the “Downloads” section of the app and find the song or album you want to delete.
    • Once deleted, try restarting the device, open the Amazon Music app and try downloading. You can use the steps detailed here for Android. Check the specific device options on the left side of the page.

  • Amazon Music – artists are missing after updtate

    • Force stop the Amazon Music app.
    • Clear the app cache through device’s settings.
    • Uninstall and re-install the Amazon Music app.
    • Ensure the device you’re operating Amazon Music on, is updated to the latest version.

    If possible, try accessing your Amazon Music library on a different device to check in case the issue is replicated.