Category: How to

If your apps are not set to update automatically, you can manually update them at any time:

1. Open the App Store app on your iPhone.
2. Tap your profile icon in the top-right corner.
3. On the Account screen, scroll down to see a list of pending updates.
4. Swipe down from the top of the screen to refresh the list and check for new updates.
5. Find the Kindle app in the list and tap Update next to it. Alternatively, tap Update All to download all pending updates simultaneously

If Amazon Music stops after about 5 minutes on all devices, try the following: 

• Check network stability. A weak Wi-Fi connection can cause playback to stop. Restart your router if needed.
• Update the Amazon Music app and device firmware.
• Sign out and back in to your Amazon account in the app.
• If using Alexa devices, check that “Preferred Speaker” and multi-room music settings are configured correctly in the Alexa app.

Unfortunately, there isn’t a way to disable the sponsored ads on your device. If you would like to leave feedback about this, I have provided the steps below that will send your feedback directly to our development team.

To send us feedback from your Echo Show 5, go to Settings > Help > Feedback.  Alternatively, you can just say, “Alexa, I have feedback.”

Photo Display is not available when your device is in Amazon Kids mode. Please feel free to leave feedback regarding this directly to our Alexa team. To send us feedback from your Echo Show 10, go to Settings > Help > Send Feedback.

Even though you’ve tried troubleshooting already, can you please also try these steps exactly and see if you’re able to speak to someone via chat:

1. Go to Amazon.com and log in
2. Update to a non-US address in your Amazon Account.
3. Go to the Customer Service page.
4. Select any options on that page to lead you to be able to choose the “Chat” option.

To deregister a device from Prime Video:

1. Go to Your Devices (Manage Your Content and Devices).
2. Select the Devices tab.
3. Find the device you want to remove.
4. Choose Deregister.

This will remove the device’s access to your Prime Video account.

Please try checking the Fire TV Stick 4K storage, to ensure there’s enough space for the update to go through. To check the Fire TV storage, go to Settings > My Fire TV > About > Storage. 

To free up space, you can uninstall unused apps from Settings > Applications > Manage Installed Applications, clear app caches via the same menu, or delete downloaded content from individual apps.

Even though you’ve tried troubleshooting already, can you please also try these steps exactly and see if you’re able to speak to someone via chat:

1. Go to Amazon.com and log in
2. Update to a non-US address in your Amazon Account.
3. Go to the Customer Service page.
4. Select any options on that page to lead you to be able to choose the “Chat” option.

To check your Fire HD Kids Edition storage, swipe down from the top of the screen to open the Quick Settings, then tap Settings > Device Options > Storage. This will show you the remaining space on your device.

You can also find options to manage and free up space from that screen by tapping on Internal Storage or Free Up Space. You can also try restarting your device by pressing and holding the power button for 20 seconds.

Reboot your Kindle Paperwhite using the following reset steps:

• Press and hold the power button until either a power dialog box appears or the screen goes blank.
• Continue holding the power button for 40 seconds, then release.
• After a few seconds, the charge indicator light turns back on and the device reboots.

Additionally, swipe down from the top of the device screen and choose the Sync option, and then check if the device is ready for an update.

In the possibility that it’s Wi-Fi related:

1. Go to Wi-Fi networks and “Forget” your Network.
2. Then, reboot your Wi-Fi router by unplugging it from the power source for about 30 seconds.
3. While the router is unplugged, power off your Kindle Paperwhite.
4. When the router has completely reconnected to the Internet, power the Kindle Paperwhite back on and reconnect to your Wi-Fi network.