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Category: How to

  • Apple – recommendations for antivirus software for iMac?

    Malware is a broad category that just means MALicious softWARE, and many would include Facebook in that category for the amount of data it gathers from their users and sells to advertisers. Review the information provided here:

    Effective defenses against malware and ot… – Apple Community

    For emails/messages, NEVER call a number or click a link and give any personal information. That is the most prominent way users accounts become compromised. There is not a third party piece of software installed that is going to prevent that from happening.

  • Apple – How to convert files from MOV to MP4 on iMac?

    Handbrake

  • Apple – iPad not connecting to OfficeJet Pro Printer?

    review Apple’s documentation on AirPrint:

    Use AirPrint to print from your iPhone or iPad – Apple Support

  • Apple – ipad apps not saving state / needing logging in

    If you have encountered a bug you, and anyone else that encounter the issue, should submit a Bug Report via Apple’s Product Feedback portal.  For iPad and iPadOS:

    Feedback – iPad – Apple

    When submitting your Bug Report, please ensure that you include details of your iPad model and installed version of iPadOS within the body-text of your report along with details of the problem. Do not rely upon the pick-list – as this rarely includes the current version of iPadOS.

    Every Bug Report counts. Unless reports are submitted (with adequate detail), Apple may not assign resources to investigate and correct the issue.

    In addition [i.e., not as a substitute] to submitting a Bug Report, you might also consider seeking assistance directly from Apple Support. You can contact the Support Team using the Support link at top-right or bottom-left of this page; you can initiate and manage your support cases from Apple devices using the excellent Apple Support App. If not already installed, the App can be downloaded from the App Store:

    https://apps.apple.com/app/apple-support/id1130498044

  • Apple – issues and recover game level progress in iPadOS 17.7.7

    Multiple reports of issues with iPadOS 17.7.7 have been seen within this Support Community.

    You and anyone else that encounter issues subsequent to updating to this version of iPadOS should submit a Bug Report via Apple’s Product Feedback portal.  For iPad and iPadOS:

    Feedback – iPad – Apple

    When submitting your Bug Report, please ensure that you include details of your iPad model and installed version of iPadOS within the body-text of your report along with details of the problem. Do not rely upon the pick-list – as this rarely includes the current version of iPadOS.

    Every Bug Report counts. Unless reports are submitted (with adequate detail), Apple may not assign resources to investigate and correct the issue.

    In addition [i.e., not as a substitute] to submitting a Bug Report, you might also consider seeking assistance directly from Apple Support. You can contact the Support Team using the Support link at top-right or bottom-left of this page; you can initiate and manage your support cases from Apple devices using the excellent Apple Support App. If not already installed, the App can be downloaded from the App Store:

    https://apps.apple.com/app/apple-support/id1130498044

  • Amazon Alexa – Music pausing 5 seconds after song starts when played on a speaker group

    Please try to:

    1. Unplug your modem and router for 30 seconds.
    2. Unplug your Echo devices.
    3. Plug the modem and router back in.
    4. Once the Wi-Fi is restored, plug your Echo devices back in.

    Despite other devices functioning well, an error may reside between the Echo group and your router that can be easily corrected with a restart.

  • Amazon – Alexa now turning 1 light off & on randomly but hunches already set to OFF??


    Please try these steps.

    • Check that your smart home device is on. If your device is battery operated, try inserting new batteries.
    • Make sure your Alexa device and the Alexa app have the latest software version.
    • If your smart home device uses a skill, try controlling your device with the manufacturer’s app.
    • If you can control your device with the manufacturer’s app, but not with Alexa, remove and then add the skill again in the Alexa app.
    • Otherwise, check your internet connection in the manufacturer’s app. If neither steps work, try resetting your Alexa device and smart home device.
    • If your device is next to your router, it may not work. Move your Alexa device at least 6 ft (2 m) away from your router.
    •  Matter Wi-Fi devices must connect on the same 2.4 GHz Wi-Fi network as your compatible matter controller (such as a compatible Echo device).
    •  For Matter devices, make sure it’s within 30 ft (9 m) of your compatible Matter controller.
    • If your device has a Zigbee logo , make sure it’s within 30 ft (9 m) of your hub or another connected Zigbee smart home device.
    • If your device has a Bluetooth logo , make sure it’s within 30 ft (9 m) of your compatible Echo device.
    • If your connected home security system doesn’t arm in a routine:
    • Make sure that no monitored doors or windows are open.
    • Check that the system isn’t already in an armed mode.
    • Make sure that your smart home device is compatible with Alexa. Devices that have a “Works with Alexa” badge are certified to work with Alexa.

    If these smart home troubleshooting steps don’t work, try resetting your Alexa device and smart home devices. To learn more about Alexa’s Matter support and compatible devices, go to Alexa Smart Home Connectivity.

  • Amazon Alexa – Delete old devices


    Please try the following:

    • Try removing the devices from the account using your account MYCD page ( www.amazon.com/mycd ) from the devices tab.
    • Go to “devices” tab and check the devices that are registered to the account.
    • Check the available options against each device and select “deregister” option for the device to remove it from account.
    • Once done, try refreshing Alexa app and check the status of device. If the status is not changed, try uninstalling the Alexa app and installing again.

  • Amazon – How to connect Alexa device to phone without app?

    If you’re setting up a device you’ll need a Wi-Fi connection, a device running the Alexa app, and an Alexa device.

    1. Plug in your device.
    2. Open the Alexa app .
    3. Select Devices .
    4. Select , then select Add Device.
    5. Select Amazon Echo.
    6. Select Echo, Echo Dot, Echo Pop and more. Follow the instructions to set up your device.

    If you’re wanting to connect your phone to your Alexa device via Bluetooth, you’ll need Wi-Fi and the Alexa app to do the initial pairing, but after that you won’t.

    1. Put your Bluetooth device in pairing mode.
    2. Open the Alexa app .
    3. Select Devices .
    4. Select your device.
    5. Select Device Settings .
    6. Select Bluetooth Devices, and then Pair A New Device.

    Next time you want to connect, enable Bluetooth on your phone or Bluetooth speaker and say, “Pair Bluetooth.” Once the initial pairing is complete, certain Bluetooth devices may automatically reconnect to your Echo when in range.

  • Amazon – Set Up Doesn’t Work on Your Echo Device

    Your Echo device doesn’t complete set up.

    To fix setup issues with your Echo device:

    • Check that your device is connected to Wi-Fi.
    • Check that you have the latest version of the Alexa app.
    • Restart your Echo device.
    • Reset your Echo device.