Category: How to

Please check for any software updates in the meantime:

1. Go to Settings  on your Fire TV.
2. Select My Fire TV or Device & Software.
3. Select About.
4. Select Check for System Update.

As a second step restart your Fire TV Stick 4K Max:

1. Go to Settings  on your Fire TV.
2. Select My Fire TV or Device & Software.
3. Select About.
4. Select Check for System Update.

Please try the troubleshooting steps below:

1. Restart the device.
2. Forget and re-pair devices.
3. Ensure that your Fire HD 8 has the latest software update.

I hope it helps.

1. Go to Manage Your Content and Devices.
2. Select “Preferences.”
3. In “Country/Region Settings,” select “Change.”
4. Enter a new address if needed.

To update your location on an Echo device:

1. Open the Alexa app on your phone.
2. Go to Devices > Echo & Alexa > select your device > Device Settings.
3. Scroll down to Device Location and update your address (street, city, ZIP).
4. Save the changes.

Echo Show.

1. Say, “Go to settings” or swipe down from the top of the screen and select “Settings”.
2. Select “Device Options”.
3. Select “Check for Software Updates” to check for and install software updates.

Echo Dot.

• Say, “Check for software updates” to install software on your device.

• Check that your Echo devices are away from any devices that cause interference (such as microwaves, baby monitors, or other electronic devices).
• Make sure that your Echo devices are within 30 feet (or 10 meters) of your wireless router.
• Reduce Wi-Fi congestion by turning off any connected devices that you’re not using.
• Connect to your router’s 5 GHz channel.
• Restart your Echo and home network devices at the same time.

1. Go to Manage Your Content and Devices and select Preferences
2. Select Change under Country Settings
3. Select or enter your address, and choose Update
4. If you’re eligible to buy digital content from another country, follow on-screen prompts to understand the implications of transferring your Amazon account

• To transfer your digital purchases manually, visit the Content tab under Manage Your Content and Devices

1. When you’re ready, select the option to transfer your account to complete the process

To reset your parental control PIN for Amazon Luna, use the following steps:

1. Log in to Luna app on your device.
2. Select “Settings,” and then “Parental Controls.”
3. Enter your current PIN, and select “Change PIN.”
4. Enter a new five digit PIN, and select “Save PIN.”

If you forgot your PIN, please contact us via the following link: Contact Us

• Restart your Kindle by holding the power button for about 40 seconds, then turning it back on.
• Make sure your Kindle software is up to date: Settings > Device Options > Advanced Options > Update Your Kindle.
• Instead of using “Download All”, try downloading books in smaller batches. 
• Keep your Kindle connected to a stable Wi-Fi source and power during downloads.

To restart or power cycle your modem and router:

1. Unplug the power adapter on your router and modem for several minutes.
2. Reconnect power to your modem first.
3. When the modem is connected to your Internet service, plug in your router.
4. Restart other connected devices after your router and modem have fully restarted.

Plug your devices back in and clear the Prime Video app’s cache on your Smart TV.

Make sure that your Prime Video app is up-to-date and that your Smart TV has the latest updates.

If the issue still persists, please uninstall the Prime Video app, restart your Smart TV and reinstall the Prime Video app from your device’s app store (If possible).

To scan for channels on a Fire TV device:

1. Go to Settings  on your Fire TV.
2. Select Live TV , and then select Sync Sources.
3. Select Fire TV Recast.
4. Select Channel Scan.

Note:

• Your location, your antenna connection, and its placement determine which stations you get with Fire TV Recast.
• Longer range antennas (such as a 50-mile range antenna) may help you access additional channels from broadcast towers that are further away. Once you have placed your antenna in a different position, scan for channels again.