Category: How to

If you don’t see recently purchased or added titles in the Library, try refreshing your music or updating the app.

1. Open the Amazon Music app menu, and select Settings.
2. Select Refresh My Music.

Please try to:

1. Unplug your modem and router for 30 seconds.
2. Unplug your Smart TV.
3. Plug the modem and router back in.
4. Once the Wi-Fi is restored, plug your Smart TV back in.

Despite other devices functioning well, an error may reside between your Smart TV and your router that can be easily corrected with a restart.

You can control several devices at once with smart home groups.

1. Open the Alexa app.
2. Open Devices.
3. Select Plus, and then Add Group.
4. Select either Create a room or device group or Combine rooms or groups.
5. Use the preset group names, or create your own, and then select Next.
6. Select the devices or groups you want to include, and then select Save.

Please try the troubleshooting steps below:

• Go to the device settings on your Echo Show:
• If you’re using Alexa+, select the Menu icon on your screen, and then select Settings.
• If you’re using the original Alexa, swipe down from the top of the screen and select Settings.
• Select About this Device.
• Select Check for Software Updates to check for and install software updates.

I hope it helps.

Clear the app cache and data:

1. Go to Settings on your Fire TV.
2. Select Applications.
3. In Manage Installed Applications, select the Hulu app.
4. Select Clear Cache, and then Clear Data.

Once done, unplug the Fire TV Stick for 25 minutes and then try again.

Additionally, ensure that your Fire TV is operating on the latest software version. To do so:

1. Go to Settings on your Fire TV.
2. Select My Fire TV or Device & Software.
3. Select About.
4. Select Check for System Update.

You can also add content from within the child profile:

1. Select the parent overlay menu on the top right.
2. Select Manage Content.
3. Select if you want to share content:
4. From your library.
5. From an Amazon Kids+ subscription.
6. Enter the device’s PIN or password.
7. Continue from step 3 listed in the adult profile instructions above.

Add the content to your child’s profile using the steps below: 

1.  Go to the Parent Dashboard
2.  Navigate to the child profile you wish to manage and select Settings. 
3.   Select Add content. 
4.   Select the desired content category using the tabs above the list of content. 
5.   Add or remove content by toggling the switch next to them. 

You may try these steps too:

1. Restart the device.
2. Make sure your device is up to date.
3. Clear app cache.
4. Check the storage on your device once more to make sure there is enough space.

Here are some steps that might help:

1. Force stop the Prime Video app.
2. Clear the app cache and data.
3. Restart the device.
4. Try opening the app again.

1. Turn on your TV.
2. Ensure both your TV and phone are connected to the same Wi-Fi network.
3. For iOS devices: Go to Settings, then Prime Video, and toggle “Local Network” to ON.
4. Tap the “Cast” icon located in the top-right corner of your screen.
5. Select your Chromecast device from the list.
6. You’ll see a “Ready to Cast” screen on your TV when successfully connected.
7. Please let us know if you need further assistance.

Try the following:

• Clear cache and data of the Prime Video app (from your device’s settings).
• Sign out and back in to your Amazon account in the app.
• Check for updates to the Prime Video app and your device software.
• Test on another network (Wi-Fi or mobile data) to rule out connectivity issues.
• If available, try streaming on another device to confirm whether the issue is device-specific.

You can reset your Parental Controls password from your Kindle (6th Gen and newer), using the following steps.

1. Tap the passcode field.
2. Type 111222777, and then tap OK.