To clarify:
- Are you getting this error when trying to access certain content?
- What device (PC or a Mac) and what browser are you using (for example, Chrome, Firefox, etc.)?
- Is the error happening at read.amazon.com?
- Or, is this happening when attempting to sign into a KDP account?
Here are some suggestions:
- First, sign out of your account.
- Then, “Clear browsing data” on your device.
- Next, close all of your open browsers.
- Shut down your device briefly.
- After restarting the device and opening up a new tab, sign back into your account.
If the above troubleshooting steps don’t resolve the issue, reset your Internet router by unplugging it from the power source for at least 30 seconds. Also, ensure that your device is running the latest updates.
As a workaround, try accessing your account from a different browser.