To restart or power cycle your modem and router:
- Unplug the power adapter on your router and modem for several minutes.
- Reconnect power to your modem first.
- When the modem is connected to your Internet service, plug in your router.
- Restart other connected devices after your router and modem have fully restarted.
Plug your devices back in and clear the Prime Video app’s cache on your Smart TV.
Make sure that your Prime Video app is up-to-date and that your Smart TV has the latest updates.
If the issue still persists, please uninstall the Prime Video app, restart your Smart TV and reinstall the Prime Video app from your device’s app store (If possible).