Fire TV cant access menu or home screen – Amazon How to

Try different HDMI ports and ensure you are using a high-speed HDMI cable and not an HDMI hub. If the issue continues, let the device sit for 25 minutes to see if it resolves, or try performing a factory reset by holding the Back and Right navigation buttons on the remote simultaneously while the device is in the boot loop. 

1. Power Cycle Your Fire TV Stick

  • Unplug: Disconnect the Fire TV Stick from its power source and the TV’s HDMI port. 
  • Wait: Wait for at least 30 seconds to allow any residual power to drain. 
  • Plug In: Reconnect the Fire TV Stick to the TV using the included power adapter.
    • Important: Avoid using a TV’s USB port for power, as this can cause an unstable power supply. 

2. Check Connections and Hardware

  • HDMI Port: Try plugging the Fire TV Stick into a different HDMI port on your TV. 
  • HDMI Cable/Adapter: If you are using an HDMI adapter or extender, try connecting the Fire TV Stick directly to the TV’s HDMI port. 
  • TV Support: Ensure your TV supports HDCP (High-bandwidth Digital Content Protection); check your TV’s owner’s manual. 
  • Try Another TV: If possible, test the Fire TV Stick on a different television to rule out a TV issue. 

3. Allow More Time or Perform a Factory Reset

  • Wait Longer: Leave the device on for about 25 minutes to see if it will eventually progress past the logo. 
  • Factory Reset (if possible): If the device is still stuck in a loop, try a factory reset.
    1. Hold down the Right navigation button and the Back button on your Fire TV remote simultaneously. 
    2. Continue holding the buttons until you see an option on the screen to perform a factory reset. 
    3. Select the option to reset and confirm.